Refund Policy

Eligibility

Refunds apply to paid enrollments confirmed by SysProcess Lab (Field Desk, Bench Pair, or Lab Cohort). Informational prices on this site are not charges; a refund presupposes a completed payment recorded on your invoice.

Timeframe

Request a full refund within 14 days of payment if you have not opened more than two course modules and have not attended a live critique or cohort workshop.

Full vs partial refunds

Full refund: available inside the 14-day window under the conditions above, or if we cancel a scheduled workshop and cannot offer a suitable alternative date.

Partial refund: if you withdraw after accessing three or more modules but before a live session, we may refund 40% of the tuition at our discretion. After a live critique or cohort workshop begins, tuition is generally non-refundable.

Non-refundable items

Custom extract preparation fees, third-party venue costs itemized on a cohort invoice, and completed one-to-one coaching hours are non-refundable.

Refund process

Email info@sysprocesslab.digital with your full name, invoice number, program name, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned to the original payment method within 10–15 business days after approval. Bank timelines may add delay for international cards.

Cancellation by the Lab

If we cancel a cohort or Bench Pair session, you may choose a reschedule or a full refund of the affected fees.

Exceptions

Mandatory consumer protections under Korean law that grant broader rights take precedence over this Policy where they apply. Documented medical or family emergencies may be considered case-by-case for partial credit toward a later intake.

Contact for refund requests

Email info@sysprocesslab.digital · Phone +82-7-616-7136 · Address: Street: 277-11, Eungamri, Bubar-eup; City: Icheon-si; State/province/area: Gyeonggi-do; Country calling code: +82; Country: Korea